Yes, we do operate by scheduled appointments to see your animal as your time is valuable and we don’t want you to have to wait. Unfortunately there are times that our Veterinarian may is dealing with an emergency and we ask for your patience in these situations. We also understand how busy life is, and do try an accommodate walk-ins as best as we can.
There is an additional fee for walk-in exams and there may be a longer wait time.
No we don’t offer a pre-paid plan, however we do offer very affordable healthy pet preventive care diagnostics.
- Coronavirus (for puppies)
- Canine Influenza
- Lyme Disease
- Feline Distemper
- Feline Leukemia
All appointments must be cancelled with at least 24 hours’ notice. We are constantly receiving calls for same-day appointments that we often must turn away because we are usually fully booked each day. Therefore, when you don’t cancel with enough notice, or don’t show for your appointment, that time was wasted and could have been used by another pet in need. We charge $30 for each no-show or late cancelled appointment. If you have two no-show/late cancel charges on your account, you will have to pay those AND be required to pre-pay the exam charge for any future appointments you need scheduled.
At this time, we cannot accommodate walk-in appointments. Please call us to see if we can get you in for a same day appointment or drop-off appointment; however, we may not be able to accommodate your request. We will work at maximum capacity every day to ensure we can see as many patients as possible while giving our best care.
Please be aware that our medical team has been working very long hours under arduous conditions at increased risk to themselves and their family members, to provide care for your pets. This includes routine care as well as urgent illnesses & injuries. Your wait time to see the doctor will most certainly be longer than you have been used to in the past. Additionally, you will most likely be on hold longer than you would like when you call us. We are sorry, but this is something we cannot change.
Any prescription requests require 48 hours’ notice. This includes written requests or faxed requests from an outside pharmacy. Our team needs time to review your pets’ medical records, the doctor must approve all requests, we may need to order your specific medication and our team needs to fill or sign the requests. The best way for you to ensure your pet gets the medication they need, when they need it, is to be proactive and allow us 48 hours to get it done.
We have a daily charge of $5.99 for any written or faxed prescription. This is to offset the costs of paying our doctors and medical team who now work longer hours and stay late to take care of these requests. The sheer volume of pets we see during our regular appointment times typically doesn’t allow for our doctors to review the medical records or team members to fill prescriptions during normal business hours anymore. We will help to minimize this cost to you by offering refills if possible, writing scripts for all medications on one day, and/or offering to have more of the medication filled at one time if possible so you don’t need to get it written as frequently.